Frequently Asked Questions:

Answers to Common Queries About CCDIY Products + Techniques

For mail in entries, you must send a handwritten letter signed and dated in a stamped envelope requesting a game card. You will receive 1 game piece per letter.
For mail in entries, please send letter addressed to:
CCDIY Team Series
Counter Culture DIY
619 S Schifferdecker Ave.
Joplin, MO 64801

Keep an eye out for these when your products arrive and store them in a safe place! 

Once you have collected all 7 different cards, please email support@counterculturediy.com with a picture of you holding the 7 different cards. All 7 cards MUST be clearly visible in the picture to be accepted. Counter Culture DIY reserves the right to refuse claims.

We are happy to provide the following prizes, however, prizes are limited and provided to winners in order of which we receive notifications that all cards have been collected.
Grand Prize $1,000 
($1,000 Counter Culture DIY Gift Card)
goes to the winner who collects all 7 cards first!
2nd Place $500
($500 Counter Culture DIY Gift Card)
goes to the winner who collects all 7 cards 2nd!
3rd Place $200
($200 Counter Culture DIY Gift Card)
goes to the winner who collects all 7 cards 3rd!

If you forget to log in during your purchase, please email us at rewards@counterculturediy.com and we can adjust your points.*

*PLEASE NOTE THAT THIS CAN ONLY BE DONE ONCE PER YEAR, so make sure to log in each time before purchase to make sure that you get all of your Culture Cash points!

Rewards are sent out when you reach certain intervals of points.  Currently, these are the following rewards:

$5 off- Reach 100 points (100 points deducted from your total upon redemption)

$10 off- Reach 200 points (200 points deducted from your total upon redemption)

$15 off- Reach 300 points (300 points deducted from your total upon redemption)

$20 off- Reach 400 points (400 points deducted from your total upon redemption)

$25 off- Reach 500 points (500 points deducted from your total upon redemption)

 

You will receive an email alert that you have earned a reward.  You will be prompted to use any available rewards during checkout when placing your next order.  You can choose to use this reward, or you may choose to keep saving your points.  Upon redemption of a reward, the corresponding points will be deducted from your total.

 

CCDIY will occasionally offer other rewards, please stay tuned for special offers and promotions.  These announcements will be sent out via email.

By registering for the Program, you agree to receive transactional emails regarding the Culture Cash Loyalty Program from Counter Culture DIY (CCDIY). These may include information about Points, Tiers, Instant Rewards, Level Rewards, Program updates, and other related materials at the discretion of CCDIY. Members may not unsubscribe from transactional emails of the Program, but can cancel their membership in the Program as described in the General Terms. When registering for the Program, Members will have the option of signing up to receive promotional email offers and updates from CCDIY. Members may unsubscribe from CCDIY promotional emails at any time via the unsubscribe link in those emails.

By registering for the Program, you consent to the collection, use and disclosure of your personal information as described in the CCDIY Privacy Policy.

Members achieving the Silver, Gold, or Platinum Tiers will remain within that Tier for a maximum of 1 Culture Cash Year. For example, if John achieves the Gold Tier on August 1 2020, he will enjoy the Tier Rewards associated with Gold Tier right through April 30,2021 (end of current Culture Club Year), unless his account goes inactive before that.  (Inactivity period for point loss is six (6) months.)

Tiers are tied to the points you earned within a Culture Cash Year. Each Tier brings with it associated Tier Rewards. You will start off with zero (0) points at Level 0 upon registration as a Member. You will progressively get upgraded to higher Tiers upon accumulating a certain amount of points within the Culture Cash Year ending April 30,2020.

Silver Tier

0-249 Points / 1 point per $1 USD spent on qualifying purchases

Gold Tier

250-499 Points / 1.25 points per $1 USD spent on qualifying purchases, plus access to exclusive gifts and sales

Platinum Tier

500+ points / 1.5 points per $1 USD spent on qualifying purchases, access to exclusive gifts and sales.

 

All the points you have earned within your Culture Club rewards account between May 11, 2020 and May 10, 2021 will continue to accumulate until May 10, 2021. On May 10, 2021 all your accumulated points will be reset to zero (0).  You will then begin earning for the next Culture Club year.

Culture Club accounts that are inactive for six (6) months from the date of last activity/purchase, will be considered officially inactive, and points will be lost and reset to zero.   Upon point loss due to inactivity, you will have to start earning from zero (0) to move up tiers.

No, the points accumulate to unlock discounts that can be used “as cash” in your cart at checkout.  They are not redeemable for actual cash.  Ocassionally, CCDIY may choose to offer a physical item that points can be redeemed for at checkout.

Purchases made during a promotional period will not be eligible to earn points unless explicitly stated.

Points can be earned and accumulated during the Culture Cash  Year.

You will receive fifty (50) points when you sign up for an www.counterculturediy.com/my-account/cc-rewards and register as a Member. When you shop online at www.counterculturediy.com you will receive one (1) point for every US$1 spent on eligible full-price product. Other activities will be announced by CCDIY from time to time.

 

Full List of Current Activities that Earn Culture Cash:

  1.  Create an account or login if you have not yet since May of 2020 and you will be automatically enrolled.  (50 points)
  2. Make Purchases while logged into your account.  (Silver Tier- 1 pt for every $1 USD spent, Gold Tier- 1.25 pts for every $1 USD spent, Platinum Tier- 1.5 pts for every $1 USD spent.  See our Explainer Page for more details or view this FAQ.
  3. Celebrate a birthday.  Make sure that your birthday is filled in within your account details to get points on your b-day!  (75 points)
  4. Share CCDIY on social media.  Use the “Earn Points” tab in your My Rewards console (inside My Account) to use the links and share (Pinterest, Twitter, or Facebook).  Limit 4 shares per year per platform. (50 points each).
  5. COMING SOON- Refer a friend!  Stay tuned on how to earn big points for referrals.

 

There will be a delay between the time of purchase and the actual award of points to your account. During this period, the status will be marked as ‘Pending’. Products that are returned will count towards the deduction of points eventually awarded. Once the points are confirmed and awarded, the status will be marked as ‘Approved’. Points have no cash value. You cannot give or transfer your points to anyone else.

If your Culture Cash account has no activity for six months since the last purchase, your account will be deemed inactive and your points set back to zero.   You will need to earn points from zero and start at the first tier to move back up tiers.  Points also reset to zero at the beginning of every Culture Cash Year.

It is your responsibility to ensure that your personal information provided to CCDIY is up to date and correct,in order to receive your points.

You may register to become a Culture Cash Member online at www.counterculturediy.com by creating an account.

You are responsible for providing the correct email address to receive points and rewards. As a result, each Member is responsible for maintaining accurate and updated personal information, including your email address. You may update your personal information online at www.counterculturediy.com/en-us/account or by contacting rewards@counterculturediy.com.

You may opt-out of the Program at any point in time by emailing rewards@counterculturediy.com.

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When you join the Culture Cash Rewards Program, you can earn points on your purchases made on the counterculturediy.com website. Points will be earned during each Culture Cash Year. A Culture Cash Year shall be defined as May 11, 2020 through May 10, 2021.

What room temperature is best when working with Artist Resin?  Artist Resin works best in temperatures between 70-75 degrees F.

What is the working time of Artist Resin? The working time depends on the temperature of the resin and the temperature of the room you are working in.  If the temperature is around 72 degrees F, you should have 30-45 minutes of working time.  The cooler the resin and the room, the longer the working time.  The warmer the resin and the room, the shorter the working time.

How long does Artist Resin take to cure?  Artist Resin will cure to the touch in 8-12 hours and fully cure in 24 hours.  If shipping a recently cured project, it is recommended to wait at least 72 hours before shipping.

What is the difference between Artist Resin & Artist Resin Medium Viscosity?  Artist Resin has a thick viscosity, Medium is a bit thinner.  They have the same heat resistance and UV protection.  Medium will give you a thinner layer and is great for molds.  Colorants have more movement in Medium, you’ll get more separation and definition with the original.

How does it react to the heat? Artist Resin is heat resistant up to 500 degrees F.  You should not expose Artist Resin to prolonged heat sources, this could amber the resin.  For example: hanging a piece directly over a fireplace where it is exposed to long periods of high heat.

How can I get rid of bubbles? 

1. You can warm the resin when mixing.  Warm resin will mix easier without creating as many bubbles.

2. Use the recommended propane torch.

Can I use a heat gun to pop bubbles in poured resin? No, our resin is fairly thick and is heat resistant to 500°.  In order to penetrate the surface quickly, you need short bursts of high heat.  Propane burns hotter than butane. Although some get by with a culinary torch, if you have a problem with bubbles you’ll need propane.  By applying less heat (butane/heat gun) for a longer time trying to reach the bubbles, you could scorch the resin.  It may also get thin or wavy and you still won’t reach the bubbles. (See official FAQ page for picture/product reference and additional FAQs!)

My resin got really hot and clumpy.  Resin gets hot during the curing process – after your resin is mixed you should apply it immediately to your work.  If you leave a mass of mixed resin in a container, it will build up heat rapidly and will dramatically reduce working time. (See FAQs page for full answer.)

Is Artist Resin FDA compliant? Yes, all of our resins are FDA compliant (FDA 21 CFR 175.300).

Using the right torch is very important because it makes the job easier and gives you the best result.  The reason we torch our resin project is to get rid of those bubbles.

Many of our artists want to know which torch is most effective for our Artist Resin.  To answer this concern, here is the torch that Counter Culture DIY recommends:

Counter Culture DIY’s Torch and Camping Gas.

So why do we recommend these items in particular?

This torch is pressure regulated so that you consistent flame even when tilted or inverted.  It ignites with the touch a button and goes off when you release it or if you happen to drop it.  It features an adjustable flame and has a “continuous flame lock” feature for when you’re doing larger pieces.

Our resin is heat resistant to 500°.  In order to penetrate the surface quickly, you need short bursts of high heat.  Propane burns hotter than butane.  Although some get by with a culinary torch, if you have a problem with bubbles you’ll need propane.  By applying less heat (butane/heat gun) for a longer time trying to reach the bubbles, you could scorch the resin.  It may also get thin or wavy and you still won’t reach the bubbles.  Then you won’t have that beautiful glass like finish!

We’ve tried using other gas and other torches but this combination works best with our resin in our opinion.

If you want to know more about this product, check out this video tutorial on our Facebook group – Counter Culture DIY Artist Support.

The Culture cast is a softer resin and a thicker resin, it cures to the touch in 24 hours and can be poured to depths up to 2 inches. Culture Cast is good to use if adding glitter or mica, because of it’s thicker viscosity the media will stay suspended in the resin. If using for coasters we recommend coating with Artist resin for a hard protective shell.

Hard cast is a very thin resin almost like water, it cures to the touch in 48 hours and can be poured to depths up to 2 inches. Hard cast is great for preserving dried plants. Once hard the resin can be sanded, polished or turned. The Hard cast is cures very hard almost like glass.

We do not recommend mixing less than 2 oz of resin.  Mixing less than this at a time can cause your resin to stay uncured, sticky, or soft. There must be enough to properly create the chemical reaction necessary to start the curing process.

DISPERSION COLORS are a water based pigment made to disperse evenly into water or epoxy resin. Use these colors to make beautiful resin art paintings, add color to your casting resin, or stain concrete and wood to bring out the texture.

INTENSE COLORS are a unique nano pigment colorant. If most pigments used for color are the size of a basketball, our intense colors are the size of a pea. Even color with no clumps or unmixed pigment. One 2 ounce bottle can color as much as several gallons of epoxy.

ARMOR ART is pigment used to create lacing and special effects in resin.

This is normal, when you mix the 2 part resin together the resin will start to become cloudy- and toward the end of the mix, it will start to turn clear again.
TIPS:
1.  When mixing make sure you resin has had a warm water bath. Warm resin will mix faster and easier. Make sure to mix slowly, mixing fast will incorporate air bubbles and make your resin look cloudy while mixing.  Sometimes resin will remain cloudy until applied to artwork and torched- at which point it will clear up.
2.  Make sure that you are mixing no less than the minimum 2 oz of resin.  Mixing less than this can cause resin not to set, by sticky or soft.

Yes, all of our resins are FDA compliant.

They are supposed to dispense equal amounts, but of course its always best to measure to ensure that you have the correct ratio.

After you use the pumps, it is normal for resin to drain out of the spout until there is no resin left in the nozzle to drain.  Our resin is thick, so this may take a while.  We suggest placing an absorbent material beneath the spout to catch the excess liquid.

Resin cures by heat.  When you mix up resin, you should always immediately pour it onto your work.  If you leave a mass of mixed resin in a container, it will build up heat rapidly and dramatically reduces working time.

If the resin feels like it is getting very warm, you should not try to apply it.  Once it gets to this point, in a matter of seconds, it can change from very warm to very hot and start to gel or clump.  It is best to discard the resin and make a new mix.

The working time will depend on the temperature of your resin and the temperature of the room you are working in.  If your room is around 72 degrees Fahrenheit, you should have 30-45 minutes of working time.  The cooler the resin and room temperature, the longer the working time.  The warmer the resin and room temperature, the shorter the working time.

Discount codes must be entered at checkout, we cannot apply discount codes after the purchase.

Culture Cast Casting Resin is FDA compliant and VOC free, and is made for thicker pours from 1/4″ to 2″ thick.  It is ideal for petri dish molds, river tables, jewelry making and more.  Casting Resin is also a softer resin, so if you’re making items such as coasters or a surface that will be used we suggest that you do a topcoat with our Artist Resin to create a hard, durable shell for the item.

Artist Resin is also FDA compliant and VOC free, but it is made for pours less than 1/4″ thick.  Artist Resin is used for resin art, countertops, serving trays, geodes, glitter tumblers, marble paint tumblers and more.  Artist Resin is a very hard, durable formulation.

Culture Cast Casting Resin will work great for coasters, but it is a softer resin so we suggest applying a single layer topcoat of Artist Resin once your casting resin has cured for 24 hours to provide a hard, durable finish that holds up well to heat and abrasive surfaces.  Allow another 24 hours for full cure.

If your pump is not working, you should warm up the resin a bit before use-  this is especially true with Artist Resin Part A.  Warming the resin will also produce less bubbles when dispensing.

If you are having problems removing bubbles in resin, we recommend using a torch, not a hair dryer or heat gun. Even a small artist torch will not supply enough heat to efficiently pop bubbles. Here is the setup that we use and suggest for our artists:
This is an automatic lighting torch attachment.
It is just as important to choose the right gas to attach to your torch. Most bottles at the hardware store are made to produce high heat for soldering and braising- this isn’t ideal for resin. We recommend using propane because it produces a more controllable heat.

1. First, make sure your resin is warm when you are mixing it. Warm resin will mix without creating as many bubbles.

2. Mixing slowly is ideal, as whipping or stirring quickly will create unwanted bubbles.

3. Torch the resin.

If your resin or room temperature is not between 70-75 degrees Fahrenheit, you will want to warm up the resin. You may do this by placing the bottles of Part A Part B into a warm bath for a few minutes until it reaches the desired viscosity. The warmer the resin, the more fluid the product will be- however: The Warmer the Resin, the Shorter the Working Time!

Artist Resin is heat-resistant up to 500 degrees Fahrenheit. We advise against exposing Artist Resin to prolonged heatsourcesm which could amber the resin over time. For example: hanging the artwork directly over a fireplace where it is exposed to long periods of high heat would not be advisable.

Cold temperatures should not affect cured resin. We do recommend keeping cured resin in temperatures above freezing.

Artist Resin will cure to the touch in 8-12 hours and fully cure in 24 hours. We recommend waiting at least 72 hours before shipping any newly cured projects.

Artist Resin works best at temperatures between 70 and 75 degrees fahrenheit.