Artist FAQ

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Artist FAQ

Can I use a coupon code in addition to my rewards?

Most of the time, however occasionally, on big sales there may be stacking restrictions.

What if I forget to log in during my purchase?

Can I still get my rewards points?

If you forget to log in during your purchase, please email us at [email protected] and we can adjust your points.*

*PLEASE NOTE THAT THIS CAN ONLY BE DONE ONCE PER YEAR, so make sure to log in each time before purchase to make sure that you get all of your Culture Cash points!

When/How do I get rewards for purchases?

Currently, these are the following rewards:

$5 off- Reach 100 points (100 points deducted from your total upon redemption)

$10 off- Reach 200 points (200 points deducted from your total upon redemption)

$15 off- Reach 300 points (300 points deducted from your total upon redemption)

$20 off- Reach 400 points (400 points deducted from your total upon redemption)

$25 off- Reach 500 points (500 points deducted from your total upon redemption)

 

You will receive an email alert that you have earned a reward.  You will be prompted to use any available rewards during checkout when placing your next order.  You can choose to use this reward, or you may choose to keep saving your points.  Upon redemption of a reward, the corresponding points will be deducted from your total.

What Email and Privacy Policies govern my Membership Subscription?

By registering for the Program, you agree to receive transactional emails regarding the Culture Cash Loyalty Program from Counter Culture DIY (CCDIY). These may include information about Points, Tiers, Instant Rewards, Level Rewards, Program updates, and other related materials at the discretion of CCDIY. Members may not unsubscribe from transactional emails of the Program, but can cancel their membership in the Program as described in the General Terms. When registering for the Program, Members will have the option of signing up to receive promotional email offers and updates from CCDIY. Members may unsubscribe from CCDIY promotional emails at any time via the unsubscribe link in those emails.

By registering for the Program, you consent to the collection, use and disclosure of your personal information as described in the CCDIY Privacy Policy.

How do membership tiers work?

Tiers are tied to the points you earned within a Culture Cash Year. Each Tier brings with it associated Tier Rewards. You will start off with zero (0) points at Level 0 upon registration as a Member.

Silver Tier

0-249 Points / 1 point per $1 USD spent on qualifying purchases

Gold Tier

250-499 Points / 1.25 points per $1 USD spent on qualifying purchases, plus

Platinum Tier

500+ points / 1.5 points per $1 USD spent on qualifying purchases

Diamond Tier

1500+ points a yr / 2 points per $1 USD spent on qualifying purchases, early access to exclusive  sales./4 Free Shipping Coupons per year

Do my accumulated points expire?

All the points you have earned within your Culture Club rewards account will be available for 18 months from the date that they were rewarded. After 18 months, your points will expire regardless of purchase activity. For example: If you placed an order on 1/10/2023 and received 100 reward points, those points will be in your account to use until 7/10/2024.

Can my points be converted into cash or used to redeem rewards?

No, the points accumulate to unlock discounts that can be used “as cash” in your cart at checkout.  They are not redeemable for actual cash.

How do I earn points?

Points can be earned and accumulated during the Culture Cash  Year.

You will receive fifty (50) points when you sign up for an www.counterculturediy.com/my-account/cc-rewards and register as a Member. When you shop online at www.counterculturediy.com you will receive one (1) point for every US$1 spent on eligible products.

How do I join the Culture Cash Rewards Program?

You may register to become a Culture Cash Member online at www.counterculturediy.com by creating an account.

You are responsible for providing the correct email address to receive points and rewards. As a result, each Member is responsible for maintaining accurate and updated personal information, including your email address. You may update your personal information online at www.counterculturediy.com/en-us/account or by contacting [email protected].

You may opt-out of the Program at any point in time by emailing [email protected].

What is the Culture Cash loyalty program?

When you join the Culture Cash Rewards Program, you can earn points on your purchases made on the counterculturediy.com website.

How is Artist Resin Medium Viscosity different from the regular Artist Resin?

What room temperature is best when working with Artist Resin?  Artist Resin works best in temperatures between 70-75 degrees F.

What is the working time of Artist Resin? The working time depends on the temperature of the resin and the temperature of the room you are working in.  If the temperature is around 72 degrees F, you should have 30-45 minutes of working time.  The cooler the resin and the room, the longer the working time.  The warmer the resin and the room, the shorter the working time.

How long does Artist Resin take to cure?  Artist Resin will cure to the touch in 8-12 hours and fully cure in 24 hours.  If shipping a recently cured project, it is recommended to wait at least 72 hours before shipping.

What is the difference between Artist Resin & Artist Resin Medium Viscosity?  Artist Resin has a thick viscosity, Medium is a bit thinner.  They have the same heat resistance and UV protection.  Medium will give you a thinner layer and is great for molds.  Colorants have more movement in Medium, you’ll get more separation and definition with the original.

How does it react to the heat? Artist Resin is heat resistant up to 500 degrees F.  You should not expose Artist Resin to prolonged heat sources, this could amber the resin.  For example: hanging a piece directly over a fireplace where it is exposed to long periods of high heat.

How can I get rid of bubbles? 

1. You can warm the resin when mixing.  Warm resin will mix easier without creating as many bubbles.

2. Use the recommended propane torch.

Can I use a heat gun to pop bubbles in poured resin? No, our resin is fairly thick and is heat resistant to 500°.  In order to penetrate the surface quickly, you need short bursts of high heat.  Propane burns hotter than butane. Although some get by with a culinary torch, if you have a problem with bubbles you’ll need propane.  By applying less heat (butane/heat gun) for a longer time trying to reach the bubbles, you could scorch the resin.  It may also get thin or wavy and you still won’t reach the bubbles. (See official FAQ page for picture/product reference and additional FAQs!)

My resin got really hot and clumpy.  Resin gets hot during the curing process – after your resin is mixed you should apply it immediately to your work.  If you leave a mass of mixed resin in a container, it will build up heat rapidly and will dramatically reduce working time. (See FAQs page for full answer.)

Is Artist Resin FDA compliant? Yes, all of our resins are FDA compliant (FDA 21 CFR 175.300).

What Torch Does Counter Culture DIY Recommend and Why?

Using the right torch is very important because it makes the job easier and gives you the best result.  The reason we torch our resin project is to get rid of those bubbles.

 

Many of our artists want to know which torch is most effective for our Artist Resins.  To answer this concern, here is the torch that Counter Culture DIY recommends:

Counter Culture DIY’s Torch and Camping Gas.

So why do we recommend these items in particular?

This torch is pressure regulated so that you get a consistent flame even when it’s tilted or inverted.  It ignites with the touch a button and goes off when you release it or if you happen to drop it.  It features an adjustable flame and has a “continuous flame lock” feature for when you’re doing larger pieces.

Our resin is heat resistant to 500°.  In order to penetrate deep into the resin quickly, you need short bursts of high heat and propane burns hotter than butane.  Although some get by with a butane/culinary torch, if you have a problem with bubbles you’ll need propane.  By applying less heat (butane/heat gun) for a longer time trying to reach the bubbles, you could scorch the resin.  And because you’re getting it too hot it can also get thin or wavy and you still won’t reach the bubbles.  Then you won’t have that beautiful glass like finish!

We’ve tried using other gas and other torches but this combination works best with our resins in our opinion.

If you want to know more about this product, check out this video tutorial on our Facebook group – Counter Culture DIY Artist Support.

What is difference between Culture Cast and Hard Cast?

The Culture cast is a softer resin and a thicker resin, it cures to the touch in 24 hours and can be poured to depths up to 2 inches. Culture Cast is good to use if adding glitter or mica, because of it’s thicker viscosity the media will stay suspended in the resin. If using for coasters we recommend coating with Artist resin for a hard protective shell.

Hard cast is a very thin resin almost like water, it cures to the touch in 48 hours and can be poured to depths up to 2 inches. Hard cast is great for preserving dried plants. Once hard the resin can be sanded, polished or turned. The Hard cast is cures very hard almost like glass.

What is the minimum amount of Resin I can mix up?

We do not recommend mixing less than 2 oz of resin.  Mixing less than this at a time can cause your resin to stay uncured, sticky, or soft. There must be enough to properly create the chemical reaction necessary to start the curing process.

What is the difference between Dispersion and Intense Color?

DISPERSION COLORS are a water based pigment made to disperse evenly into water or epoxy resin. Use these colors to make beautiful resin art paintings, add color to your casting resin, or stain concrete and wood to bring out the texture.

INTENSE COLORS are a unique nano pigment colorant. If most pigments used for color are the size of a basketball, our intense colors are the size of a pea. Even color with no clumps or unmixed pigment. One 2 ounce bottle can color as much as several gallons of epoxy.

ARMOR ART is pigment used to create lacing and special effects in resin.

My Resin looks cloudy or milky when I mix it.

This is normal, when you mix the 2 part resin together the resin will start to become cloudy- and toward the end of the mix, it will start to turn clear again.
TIPS:
1.  When mixing make sure you resin has had a warm water bath. Warm resin will mix faster and easier. Make sure to mix slowly, mixing fast will incorporate air bubbles and make your resin look cloudy while mixing.  Sometimes resin will remain cloudy until applied to artwork and torched- at which point it will clear up.
2.  Make sure that you are mixing no less than the minimum 2 oz of resin.  Mixing less than this can cause resin not to set, by sticky or soft.

Is the resin FDA compliant?

Yes, all of our resins are FDA compliant.

My resin got really hot and clumpy, what happened?

Resin cures by heat.  When you mix up resin, you should always immediately pour it onto your work.  If you leave a mass of mixed resin in a container, it will build up heat rapidly and dramatically reduces working time.

If the resin feels like it is getting very warm, you should not try to apply it.  Once it gets to this point, in a matter of seconds, it can change from very warm to very hot and start to gel or clump.  It is best to discard the resin and make a new mix.

What is the working time of Artist Resin?

I forgot to use a discount code.

Discount codes must be entered at checkout, we cannot apply discount codes after the purchase.

What is the difference between Artist Resin & Casting Resin (Culture Cast)?

Culture Cast Casting Resin is FDA compliant and VOC free, and is made for thicker pours from 1/4″ to 2″ thick.  It is ideal for petri dish molds, river tables, jewelry making and more.  Casting Resin is also a softer resin, so if you’re making items such as coasters or a surface that will be used we suggest that you do a topcoat with our Artist Resin to create a hard, durable shell for the item.

Artist Resin is also FDA compliant and VOC free, but it is made for pours less than 1/4″ thick.  Artist Resin is used for resin art, countertops, serving trays, geodes, glitter tumblers, marble paint tumblers and more.  Artist Resin is a very hard, durable formulation.

Is Casting Resin good for coasters?

Culture Cast Casting Resin will work great for coasters, but it is a softer resin so we suggest applying a single layer topcoat of Artist Resin once your casting resin has cured for 24 hours to provide a hard, durable finish that holds up well to heat and abrasive surfaces.  Allow another 24 hours for full cure.

Can I use a hair dryer or heat gun to pop bubbles in poured resin?

If you are having problems removing bubbles in resin, we recommend using a torch, not a hair dryer or heat gun. Even a small artist torch will not supply enough heat to efficiently pop bubbles. Here is the setup that we use and suggest for our artists:

How can I get rid of bubbles in resin?

1. First, make sure your resin is warm when you are mixing it. Warm resin will mix without creating as many bubbles.

2. Mixing slowly is ideal, as whipping or stirring quickly will create unwanted bubbles.

3. Torch the resin.

What if my resin or my room temperature is not between 70-75 degrees F?

If your resin or room temperature is not between 70-75 degrees Fahrenheit, you will want to warm up the resin. You may do this by placing the bottles of Part A Part B into a warm bath for a few minutes until it reaches the desired viscosity. The warmer the resin, the more fluid the product will be- however: The Warmer the Resin, the Shorter the Working Time!

Is Artist Resin heat resistant?

Artist Resin is heat-resistant up to 500 degrees Fahrenheit. We advise against exposing Artist Resin to prolonged heatsourcesm which could amber the resin over time. For example: hanging the artwork directly over a fireplace where it is exposed to long periods of high heat would not be advisable.

How does cold affect the resin?

Cold temperatures should not affect cured resin. We do recommend keeping cured resin in temperatures above freezing.

How long does it take for Artist Resin to cure?

Artist Resin will cure to the touch in 8-12 hours and fully cure in 24 hours. We recommend waiting at least 72 hours before shipping any newly cured projects.

What is the ideal working temperature for Artist Resin?

Artist Resin works best at temperatures between 70 and 75 degrees Fahrenheit.

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