Counter Culture DIY Shipping Policy

Thank you for visiting Counter Culture DIY! Here’s what you need to know about how we ship, taxes, duties, and more.

Domestic Shipping

Processing Time:
Most orders are processed within 1–2 business days. We don’t ship on weekends or holidays. If we’re experiencing high order volumes, you may experience slight delays, and we’ll notify you if there’s a significant delay.

Shipping Rates & Estimates:
You’ll see shipping charges and delivery estimates at checkout.

Physical Address Only:
We require a physical address, no P.O. boxes or APO/FPO addresses.

Tracking:
Once shipped, you’ll receive a confirmation email with your tracking number, which will activate within 24 hours.

Customs, Duties, and Taxes

You are responsible for any customs fees, duties, or taxes. We do not cover these charges.

Currency Conversion

All pricing is in USD. Any currency exchange fees are your responsibility.

Damages

If your order is damaged, we’ll help you file a claim with the carrier. Email us at support@counterculturediy.com with clear photos of the box, packaging, and items. Keep all packaging until we say otherwise.

Missing Packages: Claim Timeline

For packages shipped via USPS or UPS, we cannot initiate claims for missing packages until 15 business days have passed since it left our facility. This gives time to ensure it’s not simply delayed.

International Shipping

We ship only to the lower 48 states and Canada.

Returns

Please refer to our Return & Refund Policy for details on returning your order.

Incorrect Shipping Information

If a package is returned due to an incorrect address, the customer is responsible for return and re-delivery costs. We are not responsible for lost or incorrectly delivered packages due to incorrect information provided.

Lost or Stolen Packages

We are not responsible for packages confirmed as delivered but reported missing. Please check with your local carrier and neighbors first. If theft is suspected, we recommend filing a police report.

For UPS claims, contact: 877-524-4498.
For FedEx claims, contact: 800-463-3339.

For other questions, reach out to support@counterculturediy.com.